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Monitor Data Uploads

While uploading information, you can use the Information tab to view what is happening in the Conduit block. The Information tab is separated into two sub-tabs – General for basic information including the current version number, and Messages for errors, warnings, and basic messages.


View the messages

Steps: Conduit > Settings > Information > Messages

  1. Select Settings in the Conduit block.
  2. Select the Information tab and select the Messages sub tab.

The following tables describe the possible error messages, warnings, and basic information messages you may receive.

You can also review the Conduit reports for additional information.


Error Messages

ErrorTextDescription
error:appGeneral application error: (variable).This is a generalized error to denote an issue is not specific to a situation or file.
error:cannotopenfileThe file (variable) cannot be opened.Most likely a permissions error that did not allow Conduit to open the file. The file could also be improperly formatted.
error:conduitgroupsrenamesqlConduit Groups to Conduit Groups re-name SQL failed.Database issue with the SQL this should be reported to your Applications Specialist for diagnosis.
error:conduitsyncAn unexpected error occurred while synchronizing incoming (variable) data. Error message: (variable) Debug info: (variable)Conduit is unsure what it failed on but it providing as much information as it can for the error. This should be reported to your Applications Specialist for diagnosis.
error:coursearchiveCourse archiving failed for course with (variable) = (variable). Course deletion skipped. Reason: (variable)There was an issue with the backup of the course; usually this will cause the regular backup to fail. Try to fix the course to remove the issue and delete the course again.
error:coursecreateCourse failed to be created with (variable) = (variable). Reason: (variable)There was an error creating the course, usually this is a database error. This should be reported to your Applications Specialist for diagnosis.
error:coursedeleteCourse failed to be deleted with (variable) = (variable).The course with the course look up field mapping with the value following value failed to be deleted. This is usually a database error and should be reported to your Applications Specialist.
error:coursefieldvaluenotfoundFailed to look up course where (variable) = (variable). Perhaps the field/value pair is not unique or the course doesn’t exist.Conduit could not determine a unique entry for the course provided. Either it doesn’t exist or there is more than one record for the look up identifier.
error:coursetemplateCourse templating failed for course with (variable) = (variable). Reason: (variable).There was an error creating the course because it was being created from a backup file that caused errors. Please check the backup file and resubmit the course creation request.
error:courseupdateCourse failed to be updated with (variable) = (variable). Reason: (variable.)Conduit couldn’t update the course; usually this is a database error. This should be reported to your Applications Specialist for diagnosis.
error:cronThe following error occurred on the cron: (variable) Debug info: (variable) (variable).The Conduit cron ran into an error stated in the text. This should be reported to your Applications Specialist for diagnosis.
error:csvcolumnmissmatchThe file (variable) does not contain the same number of columns as it does the number of data columns.The number of header columns doesn’t match the number of columns with data in them. The file is improperly formatted and will need to be fixed and resent.
error:csvnoactionThe file (variable) contains no action column.The action column in the CSV file could not be found by Conduit. Either it is miss named, the file is formatted incorrectly or it doesn’t exist.
error:csvnodataThe file (variable) does not contain any data to process (second line not found).Conduit couldn’t find a second line in the CSV file. Either there was no data in the file, or the file is improperly formatted.
error:csvnomappingsThe file (variable) does not contain any of the configured field mappings.The header of the CSV file doesn’t have any of the fields that have been mapped for the file type in Conduit’s Settings > Mappings tab.
error:datavalidationData failed to validate, errors: (variable) Debug info: (variable).The data for the field did not pass the validation for the field. See Mappings section for the validation criteria for the field.
error:emailadminsnotfoundFailed to email because admin users with ids = (variable) could not be found. Please update your email_to config.The administrator account set in the Setting > General tab doesn’t exist anymore. Update the settings to fix the error.
error:emailsendFailed to send email to user (username = (variable) email = (variable)).There was an issue sending the email to the administrative user, probably with the email server. This should be reported to your Application Specialist.
error:emailunknownconfigFailed to email because email_transactions config is set to unknown value: (variable).The transactions setting under the email form group in the Settings > General tab is not an accepted value any more. Please update the value to one that is in the drop down.
error:emptyfileThe file (variable) is empty.The file that was uploaded to be processed was empty of any data.
error:enrolmentscreateEnrollment failed to be created with course (variable) = (variable) and user (variable) = (variable). Reason: (variable).The enrollment record failed to be created for the user and course provided. Based on the reason this should be resolved by creating the user or course or you will need to contact your Application Specialist.
error:enrolmentsdeleteEnrollment failed to be deleted with course (variable) = (variable) and user (variable) = (variable). Reason: (variable).The enrollment for the course and user failed to be deleted. Depending on the reason the user or course may not have existed or you may need to contact your Application Specialist.
error:enrolmentsgroupsmembersdeleteFailed to delete group memberships for unenrolled user with (variable) = (variable).The group membership for a user in a course was not deleted. This is usually a database error and should be reported to your Application Specialist.
error:enrolmentsupdateEnrollment failed to be updated with course (variable) = (variable) and user (variable) = (variable). Reason: (variable).The enrollment for the user and course failed to be updated. This is usually a database error and should be reported to your Application Specialist.
error:groups_memberscreateGroup membership failed to be created with course (variable) = (variable), group name = (variable) and user (variable) = (variable). Ensure user is enrolled into course.The group membership failed to be created. This could be because the group or user doesn’t exist. If both do exist and the Conduit information is correct then this should be reported to your Application Specialist.
error:groups_membersdeleteGroup membership failed to be deleted with course (variable) = (variable), group name = (variable) and user (variable) = (variable).The group membership failed to be deleted for the course, group and user. This is usually a database error and should be reported to your Application Specialist.
error:groupsclearsqlConduit Groups re-name clear SQL failed.Conduit tried to rename a group and if failed. This is a database error and should be reported to your Application Specialist.
error:groupscreateGroup failed to be created with course (variable) = (variable) and group name = (variable).The group failed to be created in the course. The course could not exist, otherwise this is a database error and should be reported to your Application Specialist.
error:groupsdeleteGroup failed to be deleted with course (variable) = (variable) and group name = (variable).Conduit failed to delete the group. This is usually a database error and your Application Specialist should be notified.
error:groupslogupdateConduit Groups transaction log update SQL failed.Conduit failed to update the transaction log table for the groups. This is a database error and should be reported to your Application Specialist.
error:groupsmembersrenamesqlConduit Groups to Conduit Group Members re-name SQL failed.Conduit tried to rename the group memberships and failed. This is usually a database error and should be reported to your Application Specialist.
error:groupsrenamesqlConduit Groups to Moodle Groups re-name SQL failed.Conduit tried to rename the group and failed. This is usually a database error and should be reported to your Application Specialist.
error:groupsupdateGroup failed to be updated with course (variable) = (variable) and group name = (variable).The group failed to update for the course, either the course doesn’t exist or this is a database error and should be reported to your Application Specialist.
error:invalidactionInvalid action found: (variable). Valid actions: (variable).The action that was sent is not one that can be used with the service or any service. Check the action and review the acceptable actions in this manual.
error:moodlecoursenotfoundMoodle course could not be found, but should already exist for Conduit course with (variable) = (variable).Conduit was able to locate the course in the database but was not able to locate it via the code; usually there is a case issue here. Please contact your Application specialist.
error:moodlegroupnotfoundMoodle group not found, but should have been. Group ID = (variable) with course (variable) = (variable).Conduit was able to locate the group in the database but was not able to locate it via the code; usually there is a case issue here. Please contact your Application specialist.
error:moodleusernotfoundMoodle user could not be found, but should already exist for Conduit user with (variable) = (variable).Conduit was able to locate the user in the database but was not able to locate it via the code; usually there is a case issue here. Please contact your Application specialist.
error:mustbearrayThe passed resource must be an array.This is a coding issue and your Application Specialist should be contacted with this error.
error:role_assigncreateRole assignment failed to be created with (variable) = (variable), (variable) = (variable), (variable) = (variable), (variable) = (variable). Reason: (variable).The role assignment for the course and user failed because of the reason. This could be that the user, role or course didn’t exist or that there was a database error the needs to be reported to your Application Specialist.
error:syncexception(variable)::(variable)() halted with error: (variable).The synchronization process between Conduit and Moodle stopped. Please contact your Application Specialist.
error:unexpectedexceptiononactionAn unexpected error occurred while performing (variable) action: (variable). Error message: (variable) Debug info: (variable).An unexpected error occurred and you should contact your Application specialist with the error and debug information.
error:usercreateUser failed to be created with (variable) = (variable).The user with the look up field and id was not created. This is usually a database error and your Application Specialist should be contacted.
error:usercreatenousernameMissing username, user creation ignored! Debug info: (variable).The user was not created because no username was provided.
error:userdeleteUser failed to be deleted with (variable) = (variable).The user with the look up field and value failed to be deleted. This is usually a database error and your Application Specialist should be contacted.
error:userdeleteenrolmentsFailed to delete enrollments for deleted user with (variable) = (variable).The user was deleted by there was an error that didn’t allow the user’s enrollments to be removed. This is usually a database error and your Application Specialist should be contacted.
error:userdeleterole_assignFailed to delete role assignments for deleted user with (variable) = (variable).The user was deleted by there was an error that didn’t allow the user’s role assignments to be removed. This is usually a database error and your Application Specialist should be contacted.
error:userfieldvaluenotfoundFailed to look up user where (variable) = (variable). Perhaps the field/value pair is not unique or the user doesn’t exist.Conduit could not find the user based on the look up field with the provided value. This usually means that there are two or more users in Moodle with the same value in the look up field. This can happen with email or idnumber which don’t have to be unique in the Moodle database.
error:usergroupsmembersdeleteFailed to delete group memberships for deleted user with (variable) = (variable).The user was deleted by there was an error that didn’t allow the user’s group memberships to be removed. This is usually a database error and your Application Specialist should be contacted.
error:userinsertcustomFailed to insert custom profile data (field shortname = (variable) and user (variable) = (variable)).Failed to insert custom profile information into the custom profile field for the user. The profile field could have been deleted but this is probably a database error and should be reported to your Application Specialist.
error:userpruneFailed to prune extra profile data in Conduit tables for user (variable) = (variable).Conduit failed to correctly prune the Conduit user table. This is a database error and your Application Specialist should be contacted.
error:userreviveFailed to revived (variable) accounts.The user account failed to be unsuspended and therefore the user can still login to the site. This is usually a database error and your Application Specialist should be contacted.
error:usersuspendFailed to suspend user with (variable) = (variable).Conduit failed to suspend the user account. The user will still be able to access their account. This is usually a database error and you should contact your Application Specialist.
error:userupdateUser update failed with (variable) = (variable).Conduit failed to update the user based on the look up field and the value. This is usually a database error and your Application Specialist should be contacted.
error:userupdatecustomFailed to update custom profile data (field shortname = (variable) and user (variable) = (variable)).Conduit failed to update the custom profile field for the user. This is usually a database error and your Application Specialist should be contacted.
error:userupdatepasswordUser with (variable) = (variable) has updated their password and the new password has not been saved to Conduit.The user password in Moodle has been updated and that password failed to be updated in Conduit. This should be reported to your Application Specialist.
error:xmlschemaerrorsThe passed XML Schema failed to validate with error:(variable).The XML passed to the web service or uploaded as a file did not properly validate. Please download the XML schema for the web service and validate your XML schema.

Warning Messages

WarningTextDescription
warning:categorynumbernotexistConduit course with (variable) = (variable) has a category that is a number and it does not match with any category record IDs in Moodle’s database. The value is (variable).The category for the course doesn’t exist in Moodle and can’t be assigned to the course. This means it is created in the default category in the Course settings.
warning:coursedeleteenrolmentsFailed to delete enrollments for deleted course with (variable) = (variable).A course was deleted but Conduit could not delete the enrollments for the course. These records can be removed via the Edit tab.
warning:coursedeletegroupsFailed to delete groups for deleted course with (variable) = (variable).A course was deleted but Conduit was unable to delete the groups for the course. These records can be removed via the Edit tab.
warning:coursedeleterole_assignFailed to delete role assignments for deleted course with (variable) = (variable).A course was deleted but Conduit was unable to delete the role assignments for the course. These records can be removed via the Edit tab.
warning:groupsmemberscleanupGroup memberships failed to be cleaned from Conduit for course (variable) = (variable) and group name = (variable).A course was deleted but Conduit was unable to delete the group memberships for the course. These records can be removed via the Edit tab.
warning:role_assigninvalidRole assignment invalid: id = (variable), context = (variable), moodlekey = (variable), userkey = (variable), rolekey = (variable). Validation: moodlekey is (variable), userkey is (variable) and rolekey is (variable).The role being assigned didn’t exist in Moodle and needs to be added or the Conduit entry needs to be modified with an existing role.

Information Messages

InformationTextDescription
none:coursecreateCourse created with (variable) = (variable).A course with the look up field matching the value was created.
none:coursedeleteCourse marked for deletion with (variable) = (variable).A course with the look up field matching the value was marked to be deleted in Moodle.
none:coursedeleteenrolmentsDeleted enrollments for deleted course with (variable) = (variable).Enrollments for the course with the look up field matching the value were removed.
none:coursedeletegroupsDeleted groups for deleted course with (variable) = (variable).Groups in a course that was deleted and matched the look up field with the provided value were deleted.
none:coursedeletemoodleCourse deleted with (variable) = (variable).A course with the look up field matching the value was deleted.
none:coursedeleterole_assignDeleted role assignments for deleted course with (variable) = (variable).Role assignments in a course that was deleted and matched the look up field with the provided value were deleted.
none:courseupdateCourse updated with (variable) = (variable).A course with the look up field matching the value was updated.
none:enrolmentscreateEnrollment created with course (variable) = (variable) and user (variable) = (variable)An enrollment with the look up field matching the value was created for a course with the look up field matching the value and a user with the look up field matching the value.
none:enrolmentsdeleteEnrollment deleted with course (variable) = (variable) and user (variable) = (variable).An enrollment with the look up field matching the value was deleted for a course with the look up field matching the value and a user with the look up field matching the value.
none:enrolmentsgroupsmembersdeleteDeleted group memberships for unenrolled user with (variable) = (variable).A group membership for a user that was unenrolled from a course was deleted.
none:enrolmentsupdateEnrollment updated with course (variable) = (variable) and user (variable) = (variable).An enrollment with the look up field matching the value was updated for a course with the look up field matching the value and a user with the look up field matching the value.
none:groups_memberscreateGroup membership created with course (variable) = (variable), group name = (variable) and user (variable) = (variable).Group memberships were created for the course with the look up field matching the value and the group with the name matching the value.
none:groups_membersdeleteGroup membership marked for deletion with course (variable) = (variable), group name = (variable) and user (variable) = (variable).Group memberships were marked to be deleted for the course with the look up field matching the value and the group with the name matching the value.
none:groups_membersdeletemoodleGroup membership deleted with course (variable) = (variable), group name = (variable) and user (variable) = (variable).Group memberships were deleted for the course with the look up field matching the value and the group with the name matching the value.
none:groupscreateGroup created with course (variable) = (variable) and group name = (variable).Group was created that matches the name for the course that matches the look up field and value.
none:groupsdeleteGroup marked for deletion with course (variable) = (variable) and group name = (variable).Group was marked to be deleted that matches the look up field and value for the course that matches the look up field and value.
none:groupsdeletemoodleGroup deleted with course (variable) = (variable) and group name = (variable).Group was deleted that matches the name for the course that matches the look up field and value.
none:groupsmemberscleanupGroup memberships cleaned from Conduit for course (variable) = (variable) and group name = (variable).The group memberships for the course with the look up field matching the value and the group with the name matching the value were cleaned.
none:groupsupdateGroup updated with course (variable) = (variable) and group name = (variable).A group with the name matching the value was updated for a course with the look up field matching the value.
none:role_assigncreateRole assignment created with (variable) = (variable), (variable) = (variable), (variable) = (variable), (variable) = (variable).A role assignment with the look up field matching the value was created for a course with the look up field matching the value and a user with the look up field matching the value.
none:role_assigndeleteRole assignment deleted with (variable) = (variable), (variable) = (variable), (variable) = (variable), (variable) = (variable).A role assignment with the look up field matching the value was deleted for a course with the look up field matching the value and a user with the look up field matching the value.
none:role_assignupdateRole assignment updated with (variable) = (variable), (variable) = (variable), (variable) = (variable), (variable) = (variable).A role assignment with the look up field matching the value was updated for a course with the look up field matching the value and a user with the look up field matching the value.
none:simpletest1Simpletest (variable) (variable).A simpletest has returned the value in the variable. This is used by Blackboard Open LMS for testing.
none:simpletest2Simpletest (variable).A simpletest has returned the value in the variable. This is used by Blackboard Open LMS for testing.
none:usercreateUser created with (variable) = (variable).The user with the look up field matching the value has been created.
none:userdeleteUser deleted with (variable) = (variable).The user with the look up field matching the value has been deleted.
none:userdeleteenrolmentsDeleted enrollments for deleted user with (variable) = (variable).An enrollment for the user with the look up field matching the value has been deleted.
none:userdeleterole_assignDeleted role assignments for deleted user with (variable) = (variable).Role assignments for the user with the look up field matching the value have been deleted.
none:usergroupsmembersdeleteDeleted group memberships for deleted user with (variable) = (variable).Group memberships for the user with the look up field matching the value have been deleted.
none:userreviveRevived (variable) accounts.The user with the look up field matching the value has been revived.
none:usersuspendSuspended user with (variable) = (variable).The user with the look up field matching the value has been suspended and will not be able to login.
none:userupdateUser updated with (variable) = (variable).The user with the look up field matching the value has been updated.
none:userupdatepasswordUser with (variable) = (variable) has updated their password and the new password has been saved to Conduit.The user with the look up field matching the value provided has had their password from Moodle updated in Conduit.